In order for your deposit guarantee to be canceled, your landlord must notify us of the release. To do this, he can either send us the original deposit certificate or instruct us in writing (by e-mail or post) to dissolve the deposit. Please note that tenancy law allows the landlord to withhold the security deposit for 12 months after moving out.

If you leave the rental property exactly at the end of a current insurance period, you can send us a copy of the landlord's confirmation of termination so that we can cancel the next premium invoice. If you leave the rental property during an insurance period that has not yet begun, please pay the premium invoice upon receipt. After the landlord cancels the rental deposit policy, we will refund the excess premium on a pro rata basis or credit the balance to another policy, if applicable.

If you move into a new apartment, we can issue you with a new deposit guarantee in just a few steps. The condition is that the current deposit guarantee is canceled by the landlord without any damage. To do this, we will clarify the situation with your current landlord. To create the new deposit guarantee, you can either register online as normal or send us a copy of the new tenancy agreement together with your current contact details by e-mail. Please note that you must pay the full first annual premium for the new policy, as any premium credit from the previous policy can only be settled once your landlord has officially released the deposit guarantee with us.

If your deposit guarantee has been active for longer than 12 months, we will refund part of the last deposit paid. For this purpose, we keep a daily statement of the unused insurance period. Please note that the pro rata premium refund can only be settled once your landlord has officially terminated the security deposit guarantee and the policy has been canceled without any claims.