A payment is only made if the landlord submits a substantiated claim and the tenant does not dispute it – or a legally binding decision has been issued.
- ✓Completed surety certificate signed by both parties (or acknowledgement of debt / court judgement)
- ✓Copy of the tenancy agreement
- ✓Final statement / tenant account statement
- ✓Landlord's bank details
Gut zu wissen
Documents can be submitted by email to claims@gocaution.ch. Landlords with portal access can report claims digitally at login.gocaution.ch.
