Cancellation & Moving
Cancel your contract, follow the correct procedure when moving, obtain the landlord's release and premium refund.
How do I cancel my rental deposit insurance?
The cancellation process – from the landlord's release to confirmation.
Step by stepI am moving – what do I need to do?
When moving, you need a new contract for the new rental property.
Step by stepPlanning a move but received a new invoice?
Why the invoice must be paid first and how the refund works.
What does 'release' by the landlord mean?
The release is the official confirmation that no claims exist.
Will I get paid premiums back?
Past premiums no – but pro-rata refund for unused periods.
Report a move – how to do it correctly
Whether you are about to move or have already moved – this is how to report your move correctly.
Step by stepWhat does my landlord need to do upon cancellation?
For the surety bond to be terminated, the landlord must grant the release.
I need a new goCaution certificate
When moving to a new property, you can obtain a new rental deposit surety bond.
Information on premium refunds
How the daily pro-rata refund of unused premiums works.
Tenancy agreement has changed (amendment)
When the tenancy agreement changes, the surety certificate must be updated.
Step by stepDidn't find what you were looking for?
Our team helps with open cases, documents, contract questions and the registration process.
